Intuit Overwhelmed, Blames Customers

Well, it looks like my problems yesterday weren’t special at all. Everyone was having trouble according to the Mercury News story this morning: For Intuit’s customers, Tax Day turned out to be even more stressful than they’d feared – and the company faced quite a challenge, too. The Mountain View financial software company’s servers couldn’t cope with the massive Web traffic from last-minute electronic filers. So when some Intuit TurboTax customers logged on to e-file their taxes, they saw error messages and weren’t able to file. Being one of the “last possible minute” crowd myself, I have no problem believing…

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Adventures with Sprint

This weekend I learned an important lesson: don’t try to make a double phone switch moments before leaving home for the weekend. The call to Sprint went well enough and she assured me the changes would take effect within 4 hours. They didn’t, of course, because the agent had skipped the important part where I need to reprogram my phone with the new number. She said it wasn’t necessary, so I went along…doh, big mistake. Coming home late Sunday night I discovered the next surprise: Sprint customer service is not open 24/7. On Sundays, for example, they’re only online from…

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Inside Scoop on Credit Card Affiliates

I recently received an unsolicited offer from a credit card services company asking me to sign up for their affiliate program. It looks like my blog was discovered based on my Nascar postings, because the first card profiled is the Nascar-related Visa. What was interesting to me was the amount of money being offered for these deals. There were a lot of brand-name cards like Discover, Chase, American Express, Bank of America, and so on. You could earn anywhere from $30 – $50 for each card approval. Not too bad for just putting an affiliate link on your website or…

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